WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Items may take between 12-20 days to be received. Days include regular business days, Monday through Friday. Please take into consideration any holiday days as these may potentially delay your order.
International delivery may take a bit longer.
We appreciate your patience in advance.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in China, some of our specialty items are located in other countries such as the United States.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email support at firstname.lastname@example.org and we will do our best to help you out.
WHERE DO I TRACK MY ORDERS?
Very simple! We will send you a tracking order. Once your tracking order will become available, you will be able to see all the information regarding your order.
If you have any other questions please email support at email@example.com and we will do our best to help you out.
You will have 14 days to return back your product. Please contact us at firstname.lastname@example.org for additional support and return items to:
2423 SW 58th Manor, Fort Lauderdale, FL 33312
For any additional questions or concerns, please feel free to contact us at email@example.com. We aim to respond within 24 hours or less.